Optimizing Cadillac CUE SD Card Video Playback

The Cadillac User Experience (CUE) system is a highly advanced, in-car entertainment system from Cadillac that allows you to play video files from an SD card when unlocked or when rear-entertainment equipped.  The article outlines how to reliably encode, load, and play video files from an SD card on your Cadillac CUE.

Encoding Media

This section outlines how to encode media to video files to the smallest size but highest quality that will playback on your Cadillac CUE without stuttering.

Note: The following instructions assume knowledge of encoding video through Handbrake.

  1. Open Handbrake and load your source media
  2. Select the “Devices | Universal” preset
  3. On the “Video” tab, check “Fast Decode”
  4. On the “Audio” tab, set all tracks EXCEPT FOR THE PRIMARY to “None”
  5. Encode your media

Loading Media to the SD Card

The Cadillac CUE indexing process (i.e. getting a listing of all files on the SD card) is painfully slow and can be unreliable at times.  This section outlines how to load media on to an SD card that will quickly and properly index.

Note: The following instructions assume you are using a Mac and know how to format a disk.

  1. Format your SD card to Mac OS Extended (Journaled).
  2. Copy your encoded media to the root of the SD card

Playing Video from the SD Card

This section outlines how to play video files from the SD card (front slot if unlocked, rear slot if rear-entertainment equipped) on your Cadillac CUE.

  1. Startup your vehicle with the SD card inserted
  2. If your SD card is not selected, press the Media button until it is
  3. Press the Browse button, the the More button, the the Videos button
  4. Press the Play icon to the right of any video to play it

Note: Your videos may not be listed for 2 common reasons.  1) CUE may still be indexing as indicated by the yellow swirl animation.  To see if this is the cause, follow the “Loading Media to the SD Card” instructions above or retest with an SD card that only contains a single video (no music either).  2) Your video files may not be in a format that the CUE system can read.  To see if this is the cause, follow the “Encoding Media” instructions above.